Questions,
answered.

No. The QR opens in their phone's native camera and loads our AR page in any browser. Zero installs, zero accounts, zero friction. It's a link. Diners already know how to follow a link.

Every iPhone from 2017 onwards (running iOS 12+) and almost every Android from 2018 onwards. Older devices still see a fully interactive 3D model they can rotate with their finger. nobody hits a broken page. Safari on iPhone delivers full AR Quick Look; Chrome on Android uses Scene Viewer or WebXR.

Each dish is captured with a calibrated reference object so the AR model appears at exact real-world size. What the diner sees is what they get. down to the centimetre. This is deliberately the hardest part of the service to fake, and the part we're proudest of.

About one week from signing. We schedule a kitchen session, capture your top dishes using our scanning rig, process the models to AR-ready quality, deliver printed QR codes and collateral, and you're live. Restaurants are usually surprised at how smooth the handover is.

Yes. the platform is designed to grow with your menu. We handle all new scanning, modelling, and QR generation end-to-end. Pricing for additional dishes after the pilot is discussed in person based on your volume.

You receive a private monthly performance report showing scan counts per dish, peak times, day-of-week trends, and quarter-on-quarter comparisons. It's designed to guide real menu decisions. not just look pretty in a deck.

We re-scan. Keeping your AR models accurate to what actually arrives at the table is part of the service. We'll discuss a rescan schedule during onboarding that matches how often your menu or plating evolves.

We currently onboard restaurants as pilot partners. Terms are discussed in person and structured to be fair for both sides. We'd rather earn your long-term business than lock you in.

Pricing is per restaurant, not a fixed tier. Every kitchen is different. dish count, table count, languages, staff, and which optional modules you switch on. We build a proposal that fits. Get in touch and we'll walk you through what your setup looks like.

Yes. Our team visits on a booked date to scan your top dishes with the calibrated rig. one session usually covers a full menu. If you're outside Johannesburg, Cape Town, or Durban we travel to you. costs are folded into the proposal so there are no surprise line items.

Each dish ships as a compressed GLB, typically 2-4 MB, tuned to render in under two seconds on 4G. Textures are 2K PBR, geometry is decimated for mobile GPUs, and every model is validated in iOS Quick Look and Android Scene Viewer before it goes live. The result feels photoreal at arm's length. exactly where a diner holds their phone.

Business hours (Mon-Sat, 08:00-20:00 SAST) we reply on WhatsApp within roughly 30 minutes. usually much faster. Overnight and Sunday messages are answered by 09:00 the next morning. For anything that stops service, message us and we escalate immediately.

Perfect — we import it. Paste the URL of your existing PDF or image menu into the admin's AI Menu Reader and every dish, price, and description is extracted into ARMenu in seconds. You then attach 3D models per dish at your own pace. Your existing site can keep running — ARMenu becomes the AR/ordering layer on top.

No. ARMenu is a flat monthly subscription — orders placed through the guest cart go straight to you, we take zero commission. Payment fees (~3.5%) are charged by your payment gateway (PayFast / Peach / Stripe), not by us.

Guest phones cache the menu, so already-open menus keep working. New scans need a connection. Kitchen and staff consoles reconnect automatically when the line comes back — no orders are lost. We recommend printing a paper backup of your menu (available as PDF from the admin) so a full outage doesn't stop service.

Optional. If you enable PayFast checkout in your admin, guests can pay from their phone (card, EFT, SnapScan, Zapper) and the payment lands in your account. If you leave it disabled, orders are sent to the kitchen and paid at the counter as usual. You choose per restaurant.